“Australia’s contact center transformations are marked by the convergence of AI adoption, increasing regulation and continuing need for cost efficiencies,” said Himanshu Chawla, director at ISG.

Explore how automation is reshaping customer service with AI chatbots, intelligent workflows, and predictive analytics—driving faster resolutions, better experiences, and scalable support solutions ...

CNW/ - DXC Technology (NYSE: DXC), a leading Fortune 500 global technology services provider, today announced the launch of a ...

TD Bank Group has taken a different approach, from the way it gathers ideas to the research and design it carries out before introducing a new technology; the bank’s innovation strategy is to keep ...