New Web Agent built on Dynamics 365 Channel Integration Framework provides omni-channel contact center and dialogue management capabilities from a single Dynamics 365 window. Anywhere365 continues to ...

Hot on the heels of Salesforce's announcement last month of artificial intelligence agents for sales, Microsoft on Monday announced it will make ten agents available in Dynamics 365 for use in sales, ...

As officials said they'd do back in December, Microsoft is revamping its Dynamics 65 Human Resources portfolio. It is retiring and rebranding a couple of the existing Dynamics 365 HR products, as well ...

Microsoft on Thursday announced the addition of new artificial intelligence (AI) "Copilot" capabilities in Microsoft 365 Dynamics enterprise resource management (ERP) solutions. The availability of ...

In education, AI enables smarter decision-making, greater efficiency and more personalised experiences, says Jan Jansen van ...

The City of Joondalup and Microsoft today announced the council has selected Microsoft Dynamics 365 and HCLTech’s Power Rates module to replace its on-premises core enterprise resource planning (ERP) ...