Earlier this year we reported that Twilio was going to launch a full contact center solution called Flex on March 12 — lo and behold, today is March 12 and Twilio today announced the launch of Flex at ...

Cloud communications provider Twilio announced a bevy of new products and platform updates at its annual developer and customer conference on Wednesday. The new products include a conversational AI ...

MINNEAPOLIS--(BUSINESS WIRE)--Calabrio, the customer experience intelligence company, today announced that contact centers using Twilio (NYSE: TWLO) Flex and looking to add powerful workforce ...

Leeron is a New York-based writer who specializes in covering technology for small and mid-sized businesses. Her work has been featured in publications including Bankrate, Quartz, the Village Voice, ...

Twilio’s Engagement Cloud, its suite of products for building new customer experiences, is about to get a new feature, TechCrunch has learned. The company plans on launching the beta of a full contact ...

In a world where your call is important to us, one cloud-enabled platform claims full programmability for its contact centre smarts that can save the world with instant deployment. Ok, ok, so Twilio ...

A successful new offering shows how the tech stock gets ahead by listening to the people who use its products. Prior to Flex, developers were using Twilio's platform to build contact centers from ...

An introduction to cloud computing from IaaS and PaaS to hybrid, public and private cloud. Read now Cloud communications provider Twilio launched Twilio Flex, a contact center platform that covers ...

Twilio Inc. TWLO recently announced that it has acquired its long-term business partner Ytica, as part of efforts to enhance its customer service application platform, Twilio Flex. With the ...

Twilio TWLO and The International Federation of Red Cross and Red Crescent Societies (“IFRC”) have collaborated to power IFRC’s digital help desk in Hungary and the Netherlands. To accomplish this, ...

Earlier this year we reported that Twilio was going to launch a full contact center solution called Flex on March 12 -- lo and behold, today is March 12 and Twilio today announced the launch of Flex ...