The union claims 400 call centre jobs have been outsourced as part of an offshoring plan between WestJet and Telus Digital ...

Explore how automation is reshaping customer service with AI chatbots, intelligent workflows, and predictive analytics—driving faster resolutions, better experiences, and scalable support solutions ...

Tata Communications today announced a strategic partnership with NiCE to revolutionise enterprise contact centre operations. This collaboration brings together Tata Communications Kaleyra's AI-powered ...

Q3 2025 Earnings Call November 5, 2025 9:00 AM ESTCompany ParticipantsMichael Castagna - CEO & DirectorChristopher ...

A senior official working at the Canada Revenue Agency says the agency is looking to artificial intelligence and better training to help call centre agents provide more accurate ...

Unisys Corporation ( UIS) Q3 2025 Earnings Call November 6, 2025 8:00 AM EST Good day, and welcome to the Unisys Corporation Third Quarter 2025 Financial Results Conference Call. Please note this ...

The Halton Regional Police Service (HRPS) has officially launched a new artificial intelligence system designed to streamline ...

These questions come from my Udemy training and the certificationexams.pro website, resources that have helped many students pass the DP-100 certification. These are not DP-100 exam dumps or ...

In Mecklenburg County, voters were electing members to the Charlotte-Mecklenburg Schools Board of Education in the 2025 ...