Hello, everyone, and welcome to today's IHG Third Quarter Trading Update Call. My name is Seb, and I'll be the operator for your call today. [Operator Instructions] I will now hand the call over to ...

Meal box delivery service HelloFresh has been sentenced at the Auckland District Court for breaches of the Fair Trading Act. The Commerce Commission alleged that in cold calls between February 2022 ...

AI can do a lot, but it should not be entrusted to lead outbound—the most challenging, highest-stakes part of your funnel.

Intelligent call routing automatically prioritizes high-value or time-sensitive interactions based on business rules or ...

Correction and clarification: A previous version of this story erroneously reported the settlement amount that Amazon agreed to pay the FTC. The correct amount is $2.5 billion. Amazon is facing ...

How important is outbound sales outreach to B2B firms? Why do they invest in it? Which outreach approaches are used most often? What do firms expect from a successful strategy? To find out, Sopro ...

Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

PRESSADVANTAGE – Rocket CRM has announced the introduction of its new Missed Call Text Back system, developed to enhance ...

The Islanders’ roster shuffle continued apace Thursday. Alexander Romanov (upper body) was moved to injured reserve to clear one roster spot, and a second was opened up once Marc Gatcomb cleared ...

A Florida sheriff called an altercation involving a worker and two customers at a McDonald’s in Polk County last weekend a "McMess" after it left one of the men with a minor gunshot wound to the neck.

The court battle continues between pharmacy benefit manager Express Scripts and a class action lawsuit filed on behalf of Martella's Pharmacy customers in Somerset, Cambria and Westmoreland counties.