The evolution of Customer Relationship Management (CRM) systems has fundamentally transformed how organizations manage customer interactions, automate business processes, and drive operational ...

Using Salesforce Service Cloud, Hemadri Ravilla streamlined automotive customer service, cutting case resolution time by 40% ...

Salesforce launches a three-pillar water plan for data centers, power, and watersheds — backing restoration in Brazil and ...

Salesforce’s Sunya Norman tells Newsweek how the company is leveraging its decades-long AI experience to solve today's ...

Salesforce reveals Agentforce 360 platform at Dreamforce 2025 New addition will help customers adopt the "Agentic Enterprise" Looks to work in tandem with the rest of the Salesforce 360 stack ...

The breach exposed personal details such as names, emails, phone numbers and dates of birth of customers. Qantas stressed that flight operations and booking systems were not affected. Salesforce ...

Add articles to your saved list and come back to them any time. Cloud software giant Salesforce has defended its security practices days after hackers published data from about 5.7 million Qantas ...

Salesforce Inc. is moving from the hype phase of generative AI into doing the harder engineering work to create the agentic enterprise. The Dreamforce 2025 conference this week showed us that the ...

A new class action lawsuit in San Francisco federal court has accused software giant Salesforce of building its XGen AI models on a pirated library of books and then scrubbing references to those ...

What we know so far: A hacking collective responsible for leaking personal data on hundreds of federal officials last week has reportedly amassed private records on tens of thousands more, according ...

Salesforce failed to address the massive wave of OAuth breaches at its Dreamforce conference, but securing third-party authentication is paramount for the agentic future it seeks. Salesforce’s 2025 ...