Today, the Zendesk Foundation's Tech for Good program announced the winners of its fourth annual Global Impact Awards. These ...

"Support is special because you’re putting an autonomous AI agent right in front of your customer," Upadhyay says. "You have ...

Investor StartupHQ acquired 140 Second St., assembling a critical mass of buildings along Second Street between Minna and ...

The CIOs who thrive in the age of AI will be those who design experiences, not just systems. By automating workflows and ...

In this episode of DEMO, Keith Shaw talks with Doug Flora, Vice President of Product Marketing at EDB, about how EDB Postgres ...

Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

Discover how customer feedback shapes product development, drives innovation, and helps brands like Yotpo improve satisfaction and stay competitive.

Lopez Research founder Maribel Lopez joins Market Catalysts host Julie Hyman to explain how investors can invest in ...

This article breaks down five simple ways small businesses can win the holiday season by leaning into what they do best: ...

The first task for new Taskrabbit CEO Ania Smit? Integrate more with parent company Ikea. The second? Find a San Francisco ...

By consolidating important information from various applications into one system, you enable stakeholders to see progress in ...

A recent study finds that AI disclosure erodes user trust instead of building it. Do businesses need to think again?