How to Measure and Improve Customer Service for Growth High-quality customer service is often a defining factor in a company’s success. At its core, customer service is about meeting the expectations ...

Customer service isn't just about having a pleasant attitude or adopting a "the customer is always right" policy. Those things are important, but they're only a few of the things a company needs to do ...

Digitization is not slowing down, and so brokers and carriers need to improve customer service and a user’s online customer experience (CX), suggests a recent white paper by Reuters. According to the ...

Benevolent by nature, Kartik Jobanputra is a serial entrepreneur and a pro skydiver. He lives life king-size. Founder & MD of smartt-ai.com. Customer service is evolving quickly thanks to the power of ...

When the pandemic hit and we all rushed to set up makeshift home offices—while also expanding our repertoire of streaming services—telecom companies like Halifax-based Eastlink faced something like a ...

In today’s competitive business environment, customer service is not just a support function; it’s a powerful marketing tool. For CMOs and marketing professionals, leveraging customer service can ...

After years of duly focusing on safety, the Toronto Transit Commission is being told it’s time to spend some money on customer service. A report released Monday morning by the TTC’s “customer service ...