It's a situation many consumers have experienced: you need help from customer service, but instead you are greeted with a chatbot that can't deliver what you need. Airkit Co-Founder Stephen Ehikian ...
When the pandemic hit and we all rushed to set up makeshift home offices—while also expanding our repertoire of streaming services—telecom companies like Halifax-based Eastlink faced something like a ...
The release of a TTC report on how to improve customer service at the transit agency is being delayed. In response to a litany of complaints about TTC customer service earlier this year, the agency ...
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