A senior official working at the Canada Revenue Agency says the agency is looking to artificial intelligence and better training to help call centre agents provide more accurate answers to taxpayers.

The federal government’s upcoming budget will double funding for a union training program and introduce a refundable tax credit for personal support workers. The government intends to boost ...

Université TÉLUQ has joined in partnership with the Canadian Red Cross to offer innovative new online training that is asynchronous and interactive. Psychotherapists and other health professionals who ...