A senior official working at the Canada Revenue Agency says the agency is looking to artificial intelligence and better training to help call centre agents provide more accurate answers to taxpayers.

AI is no longer just potential – it’s happening right at your desk. Modern workflows are relentless, and if your PC can’t ...

Rather than the current first-come, first-serve structure, the government says the new policy would prioritize natural ...

Although there are signs the Canadian and U.S. economies may be weakening, money manager Denis Taillefer has a more positive ...