With a new contact center platform as its foundation, Avaya is headed toward public cloud and on-prem deployments while leveraging partnerships for AI.

Artificial intelligence (AI) is quietly reshaping one of the most human parts of any business: the first hello.

Our basement bedroom has a huge desktop computer that we never use except to dust. Why are we keeping it? A recent CNET survey found that nearly a third of us are hoarding old electronics, because ...

Why Smart Call Coverage Is the Real Growth Multiplier A former colleague of mine runs a multi-location dental group that ...

In his decades-long career in tech journalism, Dennis has written about nearly every type of hardware and software. He was a founding editor of Ziff Davis’ Computer Select in the 1990s, senior ...