TMCnet

FCR by Design: Outcome-Based Call Center QA That Actually Solves Problems

To drive First Contact Resolution (FCR), organizations must pivot from compliance-heavy checklists to outcome-driven QA ...
CMSWire

Sprinklr Ships Spring '26 Update With AI Agents, Copilots and Governance Tools Across CX Suite

From explainable AI agents to a proactive copilot and VoC Action Plans, the 26.4 release puts product muscle behind the ...
TMCnet

Sprinklr Unveils Next Wave of AI-Native Customer Experience Innovation with Spring '26 (26.4) Release

Sprinklr (NYSE: CXM), the AI-native Unified Customer Experience Management (Unified-CXM) platform, today announced the Spring '26 Release (26.4) - a major advancement in AI-powered insights, marketing ...
No Jitter

Sprinklr springs forward with platform update

The CX platform provider debuts new AI agent testing capabilities and improved agent copilot features with its software release.
WFMZ-TV

MLB to call up first female umpire in regular season history

Bulletin: ...FREEZE WARNING REMAINS IN EFFECT FROM MIDNIGHT TONIGHT TO 9 AM EDT WEDNESDAY... ...FREEZE WATCH REMAINS IN EFFECT FROM WEDNESDAY EVENING THROUGH THURSDAY ...