Customer experience isn’t the goal; retention is. Learn how CX, loyalty and NPS drive customer retention, reduce churn and ...

When you connect the dots across data, teams and experiences, you can change loyalty from a marketing tactic into a strategic advantage.

JBLU expands TrueBlue with "Points On Repeat" subscriptions, boosting loyalty, recurring revenues and flexible redemption to ...

Customer success and revenue teams can build agentic retention workflows on Gainsight's customer intelligence using AI tools like Claude and ChatGPT ...

Inside Sales Solutions are an extension of sales teams, leveraging advanced AI-powered tech, data enabled tools and ...

Horsepower Financial Services and CFMOTO have expanded their partnership to introduce a national leasing program for off-road vehicles (ORVs), a move aimed at giving dealers a new tool to drive showro ...

Uniqode reports many QR Code strategies fall into the "one-scan trap," leading to missed customer lifetime value.

T-Mobile hikes another major fee despite customer losses.

Okta Veteran Who Oversaw $2B ARR Joins AI-Native MDR Company to Drive World-Class Customer Outcomes SARASOTA, FL, ...

Mistplay has completed its acquisition of Connected Rewards from Mobivity Holdings Corp to finalise the definitive agreement ...

For a small school district, recruiting and retaining educators is a never-ending challenge, especially when competing ...

The Global Banking & Finance Review Awards programme has officially opened nominations for Best Digital Training Program for ...