Ideally, many customers (67%) would like to receive personalized deals or offers when shopping in-store or online based on ...

Oracle's Rob Pinkerton discusses how to harness AI agents to avoid blind spots in data and processes, build a cohesive ...

A practical strategy guide for building profitable customer relationships using the latest AI science and tech.

Innovation isn't just ideation; it's a sustained problem-solution fit through testable hypotheses, lean startup methods, MVPs ...

When support teams capture and analyze the voice of the customer (VoC) — through sentiment analysis, chat transcripts and ...

Customer advisory boards can transform B2B account-based marketing by improving customer insights, aligning Sales and ...

A strong compliance culture doesn't just prevent risk; it strengthens the very foundation of customer trust that every successful CRM strategy depends on.

CyrusOne’s Jim Roche details how AI-driven workloads, high-density racks, and liquid cooling are transforming the data center ...

Online identity must shift from storing customer data to requesting verifiable proofs. zkTLS turns verification into a yes or no proof, not a document upload, which ties back to the goal of proof over ...

Security researchers at two US universities were able to intercept T-Mobile customer call and text data from completely unencrypted satellite communications. Researchers were also able to eavesdrop on ...