For decades, the phone call has been the backbone of business communication. But too often, those conversations start and end ...
You're currently following this author! Want to unfollow? Unsubscribe via the link in your email. Follow Robert Scammell Every time Robert publishes a story, you’ll get an alert straight to your inbox ...
Amazon Web Services Inc. today announced a new feature for Connect Contact Lens, the company’s artificial intelligence tools for call center work, aimed at assisting workers with after-call work.