AMP is the Industry's First Generative AI Agent Management Platform that Makes Customer Service Calls as Easy as Talking to a Friend Parloa's innovative AI Agent Management Platform (AMP) ushers in a ...

Across all industries it is a common problem for contact centres - balancing customer wait time and agent staffing. If it is not done right, contact centres might either staff too many agents, thus ...

Initially, these scripts were designed to help agents maintain compliance and drive calls to a successful resolution. However, rule-based scripts for virtual agents at scale can be too limiting and ...

Parloa's innovative AI Agent Management Platform (AMP) ushers in a new era of contact center automation with generative AI-powered agents that excel on the phone AMP empowers call center managers and ...