The combined Cvent–Goldcast platform brings event execution, AI-powered video production and performance analytics into a ...

Gartner predicted four years a big decrease in Net Promoter Score use as a CX metric in 2025. But it's hanging around.

Like most "overnight" turnarounds, Google’s didn’t happen overnight. To pull it off, Pichai focused the company intensely on ...

In 2026, successful AI implementation will require thoughtful actions, employee training and clearly identified use cases.

Most AI projects fail fast — except in CX. Here’s why customer experience teams are the ones actually closing the GenAI ...

Integration connects agentic orchestration with multi-agent AI to streamline enterprise customer service workflows.

The company launched the Agent Operations Center on Dec. 9, positioning it as the first unified command hub for managing both ...

In a world where trust is fragile, this is no longer a cosmetic issue. It’s a brand issue, a governance issue, a trust issue.

Founded in 2007, Lucidworks targets technology and business leaders in mid-to-large enterprises seeking to enhance search, ...

AI agents launched. Acquia introduced three AI agents to its SaaS CMS. Content workflow automation. Agents automate site ...

Cyborg, Monitor, Innovator, Artisan — the future isn’t about choosing one lane, but knowing when to shift paths as AI ...

Coveo launched RAG-as-a-Service for AWS AI agents on Dec. 1, providing a managed retrieval layer to ground enterprise ...