User testing can be a mixed experience for a design team. While watching real people interact with and discover the value of your product is undoubtedly fulfilling, user testing can also surface ...

An oncology electronic health record (EHR) was implemented without prior usability testing. Before expanding the system to new clinics, this study was initiated to examine the role of usability ...

Even as an experienced information architect, I know that I will never get the design precisely “right” the first time. I always use paper prototypes to walk through a design. But even a design that ...