If all (or even most) systems projects went well, we wouldn't need to talk about this subject …. But they don’t, and those failures compromise the progress and integrity of the information world. But ...

Lean Six Sigma is a methodology for increasing organizational productivity and efficiency through a structured problem solving process called DMAIC (define, measure, analyze, improve, and control).

It’s common knowledge in the manufacturing and processing industries that the costs of unplanned downtime are high and to be avoided as much as possible. That’s why there’s been so much focus on the ...