Your brand’s approach to customer service has a trickle-down effect from your agents to your customers. When agents are at ease and properly equipped in their roles, they’ll represent your company in ...
Cofounder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their customer service processes. Getting customer service right is something that I've always ...
Brand partnerships have become a cornerstone marketing strategy in the quick-service restaurant category, offering mutual benefits for chains and their collaborators. From celebrity endorsements to co ...
DBC Brand Communications, the B2B PR and communications firm specializing in the marketing, advertising and insights industries and launched by Bill Daddi in 2005, is expanding with two new ...
Rekgabile Sito is a senior analytical consultant within the Google specialist team for sub-Saharan Africa. Sito works on Search insights and bespoke analytics to support clients to achieve their ...
MCLEAN, Va.--(BUSINESS WIRE)--Hilton (NYSE: HLT) today launches Tempo by Hilton, an approachable lifestyle brand curated to serve a growing segment of “modern achievers” who seek a hotel experience ...
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