Chat support brings real-time customer service to the online consumer, often appearing on a business’s website or application as a pop-up dialogue box. The availability of chat support on a company’s ...

Today’s customers prefer live chat for a variety of reasons. Some appreciate the ability to multitask while chatting. Others feel live chat is quicker and more efficient than a phone call. When asked ...

Live chat apps are an increasingly popular addition to many business websites. They can be a great way to actively engage customers and connect them to sales agents while they are focused on your ...

Apps admins will be able to communicate with Google tech support staffers via online chat, complementing other existing options, including phone calls. More than 90 percent of beta testers of the new ...

Menswear retailer Bonobos is adding a to-do task to store associates: serve as online chat support. The move is aimed at boosting both customer support and customer engagement, according to a Wall ...

Over the years, Facebook has been engaging in platform wars wherein they eagerly set forth features to attract more users. They even had to upgrade their monetary incentives to pull more creators to ...