Live in the D” discusses customer service etiquette in the face of changing client-to-provider interaction dynamics ...

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In the last five years, there has been a palpable shift in customer service standards—in contact centers especially, but not exclusively. Not that long ago within contact centers, the standard for ...

If you’ve contacted a company recently it’s more than likely that you have encountered some form of AI either online or over the phone. We spoke to Priya Vijayarajendran, CEO of ASAAP to find out how ...

ST. GEORGE, Utah--(BUSINESS WIRE)--TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs and collection agencies, today released the ...