You know that sinking feeling when you realize you've messed up and hurt someone you care about? We've all been there. The thing is, most people think apologizing is just about saying "I'm sorry," but ...

Learn the correct way to apologize in English! Understand when to use 'Sorry' vs. 'Excuse me' and avoid common mistakes.

It is hard for so many of us of all ages to apologize sincerely. We have found in our therapy work that an apology or the lack of one can be pivotal in a relationship and yet we hear the struggles ...

A tired employee is updating shipping orders late at night at a textbook brokerage. They make a mistake in the code and accidentally ship outdated management textbooks to an important customer. Three ...