Customer satisfaction is crucial for the success and growth of any business. Organizations prioritizing customer satisfaction strategies are more likely to achieve higher customer retention rates, ...

Ticketing software for help desks is a critical component for companies seeking to deliver superior customer support. Such software enables businesses to manage and coordinate customer requests ...

Prompt and efficient customer support on demand is crucial for a business to retain its competitive edge. Automated help desk software is the best solution. When the software is well-designed and ...

The company I work for has deemed me the one to take control of finding a suitable way to manage and route user requests and equipment issues. We had somewhat of a crude Access knowledge base going ...

SAN RAMON, CA--(Marketwired - Jan 10, 2017) - xMatters (www.xmatters.com), the intelligent communications platform that connects insights from any system to the people who matter, today announced its ...