Apps are old school. Bots are the future. “Conversational UIs” will replace the web. That, in a nutshell, is the thinking behind a developer gold rush happening right now. Facebook announced bots for ...

Chat bots were central to Facebook Messenger’s strategy three years ago. Now they’re being hidden from view in the app along with games and businesses. Facebook Messenger is now removing the Discover ...

FB disclosed that it has over 11k chatbots and 23k developers in the pipeline for its chatbot. Positive implication in that bots drive better user engagement and experience. Potential long-term ...

CNN and NBCUniversal’s Fandango are among the first in the media and entertainment biz to tap into Facebook Messenger “bots,” which let users get automated info from artificial-intelligence agents.

Chipotle fans are about to have two new ways to place their orders. The chain announced Wednesday that customers will soon be able to order through Facebook Messenger as well as make group orders on ...

Enough with the small talk. Contrary to their name, Facebook's hordes of third-party Messenger chatbots have never been the strongest conversationalists. Try to get one to, say, order a pizza and too ...

According to a new report from TechCrunch, Facebook is planning an extensive redesign to its Messenger application on iOS. The goal is to simplify the experience of the app, with a focus on stories ...

Forbes contributors publish independent expert analyses and insights. I write about the impacts of computing & technology in manufacturing. This article is more than 5 years old. Chat bots are ...