SAN FRANCISCO (KGO) -- Whether you're locked out of your Facebook account or trying to rebook a flight, your instinct might be to call customer to fix your problem -- but as experts warn, the person ...

Scams just keep popping up when you Google. On Monday, I found what appeared to be impostors of customer service for Delta and Coinbase, the cryptocurrency company, in the “People also ask” section ...

It says you ordered Norton antivirus protection for $171. Or it's a warning that your McAfee subscription will auto-renew at $499. It could also be a receipt for a $619 projector screen you bought at ...

SEATTLE — To gain your confidence, con artists lie about who they are. They impersonate IRS agents, debt collectors, bankers, Social Security Administration employees, and law enforcement. These days, ...

OREM — When you need help with some sort of problem — it could be a glitch with a product you've bought or maybe a billing issue with a service you use — your first instinct might be to Google a ...

A banking trojan for Android that researchers call Fakecalls comes with a powerful capability that enables it to take over calls to a bank’s customer support number and connect the victim directly ...

When Helenann Knopp realized the dishwasher she'd bought online and had delivered didn't include installation, she went searching online for a customer service number. Instead, the New Jersey woman ...

Businesses are turning to AI chatbots to deal with customer service. The new tech saves them money, but it's leaving a lot of ...