My professional opinion as a customer experience speaker-consultant- author is that customer service is customer service, period: whether B2B (business to business), retail, wholesale, hospitality, ...

“You are the same today as you’ll be in five years except for two things: the books you read and the people you meet,” wrote author and speaker Charlie ‘Tremendous’ Jones. There is no faster path to ...

Just in time for Black Friday, Cyber Monday and the gift-giving holidays, I want to share with you my favorite business books from 40-plus that I read this year. While I typically stay in the customer ...

HVAC Customer Service Handbook: How to Stay Cool When Customers Get Hot is a book to help HVAC contracting companies' dispatchers, service techs, and management with customer service situations.

Please provide your email address to receive an email when new articles are posted on . After reading this issue’s cover story, I Googled “customer service books” and was directed to no less than 27 ...

A former vice president of a multi-store retail chain has released a book containing tips and tricks managers can use to lead their business to customer service excellence. "Why?," by author Martha ...