Seven in ten consumers would pay more for products if they know the company provides exceptional service, according to a Decagon survey of more than 2,000 consumers released Wednesday. On the flip ...

Ask Dave Taylor, as his site says, Dave is an industry guru who is willing to answer questions about a wide variety of technical topics. He’s not the only professional who is giving service away. Ask ...

Good customer service comes with many benefits, such as increasing loyalty and growing profits. Learn how to implement good customer service at your company. It's an all-too-familiar scenario. You ...

In 2014, two major events – the fraught rollout of Healthcare.gov and revelations of secret waiting lists at a Veterans Affairs-run hospital in Phoenix – arguably damaged the reputation of federal ...

‘If it weren’t for the customer, this would be a great business’ is an old joke. But it could signal trouble. I bet you’ve said this before: “If it weren’t for the customer, this would be a great ...

My week ended with an employee from another department calling me about the behavior of one of my employees. Apparently, my employee was asked to carry a document to another person in my department ...

The advent of generative AI models has ignited an era of fascination and experimentation, yet the tangible economic implications of their widespread implementation have largely remained a mystery. In ...

SAN ANTONIO (June 16, 2014) -- Let's talk about customer service. It is about the Golden Rule -- "Do unto others as you would have them do unto you", and you must love Soldiers and Families. Members ...

Anticipatory customer service is the master skill, behavior, and attitude that distinguishes the kind of service that actually creates customer loyalty. Why would this be? Well, partly because it’s ...

As holiday shopping season gets underway, many businesses are stepping up their focus on customer service. They spend millions of dollars developing customer-service practices that include employee ...