Forward integration empowers businesses to control distribution, streamline operations, and eliminate intermediaries. Learn ...

Developing the strategic value of customer interaction centers is dependent on how well computer telephony platforms are built. A robust platform will reliably, consistently, and dynamically bind ...

The idea of integrating systems is nothing new. IT departments have constantly struggled to link enterprise applications together in a way that enables decision-makers to have the data they need at ...

For a while now, organisations have been approaching integration and automation separately, setting up teams with different capabilities and tools to integrate systems and automate processes. But that ...