Verizon will continue leaning into customer experience as one of its major differentiators as it looks to improve customer retention, which fell in first quarter 2025 after it increased prices earlier ...

Zehra Cataltepe is the CEO of TAZI.AI, an adaptive, explainable AI and GenAI platform for business users. She has 100+ AI papers & patents. As of 2022, financial institutions have, on average, a 3.65% ...

“If your retention is poor, then nothing else matters.” This statement by Brian Balfour should be front and center in the management discussions of every subscription-based business. Recurring revenue ...

Recurring revenue is pretty much the holy grail for any business — it’s precisely why Apple has segued toward being almost as much a services company as it is a hardware company, with 20% of its ...

Churn is a fact of life for video services. While some services have a lower churn rate than others, all services regularly lose a proportion of subscribers. According to Statista, in August 2024, the ...

eGain's revenue and operating results have declined due to major customer churn and negative growth trends. Despite industry growth and AI investments, eGain's financials are deteriorating, with ...

EXCLUSIVE: New consumer survey data from Magid supports the entertainment industry’s faith in bundles, particularly newer cross-company efforts like a forthcoming Disney+-Hulu-Max package. The ...

We have issued an updated research report on Cablevision Systems Corporation CVC on Apr 8, 2015. Cablevision reported strong financial results in the fourth quarter of 2014 with both the top and the ...