New programs are helping speed up the check-in process for busy travellers, including bypassing the front desk altogether with smartphone apps that can grant access to rooms and even order food and ...

Hotels don’t want guests to have to linger at the front desk — or even stop by at all You can save this article by registering for free here. Or sign-in if you have an account. Reviews and ...

When you go to stay at a hotel, it’s usually customary to be greeted by a receptionist. They’re a friendly face who tells you everything that you need to know, and most importantly, they check you in.

When you dream of a vacation, you envision plush bedding, room service, and stunning views — not a fiasco that leaves you longing for home. Yet, the signs of a disastrous hotel stay can often be ...

Artificial intelligence is helping hotel operators unbundle their offerings and repackage them into personalized guest ...