AI is becoming a source of support: 41% of Gen Z adults who experienced a mental health or substance use crisis said they ...

47% of women reported using AI chatbots, compared with 50% of men.

Chatbots have recently become a must-have online tool for agile companies, with the usage of chatbots as a brand communication channel increasing by a whopping 92% in the last three years. Most ...

An AI engineer, Matteo is hardly naive about chatbots. “I know that there isn’t anyone reading this stuff on the other side.

When businesses use chatbots, they drive a positive shift in engagement, lead generation, and customer experience. A bold yet believable statistic: chatbots can increase lead conversions by up to 100% ...

Artificial Intelligence (AI) has rapidly transformed various sectors, and chatbots are at the forefront of this digital evolution. These conversational agents, powered by AI, mimic human conversation, ...

University of Washington graduate student Jillian Fisher presenting at the Association for Computational Linguistics in Vienna, Austria, on July 28. (UW Photo) If you’ve faced the frustrating ...

Hotel chatbots are revolutionizing the way hospitality businesses connect with guests. Generative AI is already able to craft tailored itineraries in seconds, signaling big advancements for how the ...

Organizations are increasingly using AI-powered chatbots to automate interactions with their back-end ERP systems. It is easy to see why. Chatbots can significantly improve the customer and employee ...

Chatbots are practically a given for online retail, but they're also starting to make their way into a less obvious space -- the HR department. HR chatbots, which can run the gamut in sophistication ...

Editor’s note: “Behind the News” is the product of Sun staff assisted by the Sun’s AI lab, which includes a variety of tools such as Anthropic’s Claude, Perplexity AI, Google Gemini and ChatGPT.