A recent event in my community was a reminder that most companies (and people) don’t know how to apologize—and that has repercussions. A restaurant opened nearby with the aim of serving the vegan ...

What constitutes an act of humility? El Instituto at the University of Connecticut hosted a talk on Tuesday, Oct. 29 where Dr. Robin Greeley explored what defines an act of humility, the context ...

You’ve made a mistake that negatively impacted someone, and you’d like to apologize. How can you provide the best apology? While writing my book, You Don’t Need to Forgive, I discovered that many ...

Shiri Lev-Ari receives funding from the Leverhulme Trust. It can be difficult to find the right words to show you really mean it when you apologise. But there are linguistic cues you can use to get ...