Customers who phone into support call centers could soon have their voices changed to make them sound less angry or upset to call center workers. Japanese telecom company and investment firm Softbank ...

Complaints to call center workers are about to sound a lot less angry, and they have artificial intelligence to thank. SoftBank Corp, the telecoms arm of the Japanese conglomerate led by billionaire ...

Japanese telecommunications giant SoftBank recently announced that it has been developing “emotion-canceling” technology powered by AI that will alter the voices of angry customers to sound calmer ...

Softbank has unveiled an AI to alleviate customer harassment of call center staff by softening angry customer voices during calls. The AI automatically replaces threatening, angry, and ...