Salesforce is adding Internet of Things data to its Field Service Lightning product. The addition gives field service workers a unified view of CRM data and IOT data from within the Salesforce Service ...

When you think about QA in Salesforce, you might imagine complex testing, endless spreadsheets, or automation scripts. But ...

I am seeing a pattern. Last time I looked at how Oracle’s generative AI is integrating into a variety of front- and back-office work areas like supply chain, HR, and, of course, CRM. Today, I want to ...

Get the latest federal technology news delivered to your inbox. As organizations recognize the important role of field services such as repairs and maintenance in delivering exceptional service, there ...

In addition to generative AI capabilities for the new mobile app, Salesforce will add asset management and contractor management features to its Field Service offering. Salesforce previewed new ...

Salesforce, today, announced the launch of its next-generation field service management product, Salesforce Field Service, in a move to help address the challenges related to COVID in field service.

Built on the Service Cloud Platform, new innovations for Field Service Lightning arm the mobile workforce with image recognition technology, smart equipment management and deep analytics to bolster ...

Salesforce on Tuesday announced a series of updates to Field Service, its platform for dispatching and managing field service technicians. Field Service is one of Salesforce's fastest-growing product ...